At mimecart.com, we prioritize ensuring a safe and economical purchase experience for all our customers. Your satisfaction is our primary concern, and we aim to deliver products at competitive and fair prices. Please place your orders here without any hesitation.
Refund Guidelines
Refund Request Before Order Completion:
Buyers can request a refund immediately after successful payment, provided the order has not been completed.
Order Unfulfillment:
If orders cannot be completed within 5-7 business days, we will close the order and refund the payment to the buyer.
Final Sale for Correctly Delivered Items:
Refunds will not be processed once correct items have been delivered. All sales are considered final upon receipt of the correct items.
Resolution for Order Issues
In cases where delivery is delayed due to incorrect information provided by the customer, we will promptly contact the customer via email to rectify the issue. Our team will attempt to email the customer within 24 hours of order submission and follow up within 5-7 business days. If no response is received from the customer within this period, a refund will be initiated.
Handling Stock Shortages
In instances where orders cannot be fulfilled due to stock shortages, we will provide options to assist customers in resolving the issue. Customers who prefer not to wait will be promptly refunded. However, for those willing to wait, we will endeavor to replenish stock levels as swiftly as possible.
Other Order Related Problems
For any orders facing delays due to specific circumstances beyond our control, please contact us immediately via live chat or email at support@mimecart.com for prompt assistance and resolution.